Former call-tracking execs plead guilty in tech-support scam

Two former executives of C.A. Cloud Attribution, Adam Young and Harrison Gevirtz, pleaded guilty after prosecutors said they sold phone numbers, call recordings and call‑forwarding infrastructure to tech‑support fraud operations and advised clients on how to evade detection. The men ran the call‑tracking and analytics firm from early 2017 until April 2022.

According to Department of Justice filings, the services were used to route calls from fake virus pop‑ups to agents who impersonated Microsoft and Apple. Victims who called the listed numbers were told to pay for bogus repairs, and in some cases agents obtained remote access and stole financial information.

Prosecutors say the company sold telephone numbers and other routing services to companies based in India that the executives knew were operating fraud schemes. Court documents say C.A. Cloud Attribution was registered in Cyprus and operated a separate call center in Tunisia from 2016 through April 2022, where some employees allegedly made the deceptive tech‑support calls.

The filings describe measures the executives provided to help customers avoid scrutiny. Internal communications and guidance recommended rotating large pools of phone numbers so no single number would collect enough complaints to be shut down. Young and Gevirtz also directed sales staff to pursue business from companies they believed to be fraudulent and arranged introductions for fraudsters to buy and sell calls among themselves.

Both men pleaded guilty to misprision of a felony, the offense of concealing knowledge of a felony. The charge carries a maximum sentence of three years in federal prison and a $250,000 fine. Sentencing is scheduled for June 16, 2026. Prosecutors did not obtain wire‑fraud conspiracy charges, which would have carried higher potential penalties.

FBI Boston Special Agent in Charge Ted E. Docks described the executives’ conduct as “downright despicable,” adding that they profited from scammers who targeted the elderly and other vulnerable people.

The DOJ filings outline how the fraudulent campaigns used aggressive pop‑up alerts, fake technical language and impersonation of major software vendors to persuade people to call. The guilty pleas stem from Young and Gevirtz’s admitted role in supplying and managing parts of the communications infrastructure that made those calls possible.

Regulators have pursued other companies that provided telephone and payment services to tech‑support operations. In 2023, the Federal Trade Commission took action against a payment processor over its ties to so‑called premium tech‑support clients.